Service Coordinator-Temporary Position

U.S. Engineering•Kansas City, MO

6d•$25 - $34•Onsite

About The Position

In any given year, our people have a hand in installing, maintaining, or operating hundreds of large mechanical systems – or supporting those that do. With each of those, there’s a story that is affecting people’s lives. That’s a responsibility we take very seriously, and it’s why we are driving innovation and disrupting the way people think about construction and facility service. The Service Coordinator will deliver the ultimate customer service for both internal and external customers. The Service Coordinator will also coordinate all dispatch, work assignments, and work order processes that facilitate communication between customers, management, and service technicians to ensure timely and efficient service and proper accounting procedures and assigned region(s).

Requirements

High School Diploma or equivalent required.
Minimum of 1 year experience in a customer service role including data entry, operations, accounting administration, etc.
Ability to work autonomously and proactively in fast paced, multi-tasking environment.
Must possess excellent customer service and interpersonal skills.
Ability to enter data with accuracy and speed and has keen attention to detail.
Strong customer service and professional communication skills, both verbal and written.
Working knowledge of computer operations and experience with accounting systems preferred.
Intermediate skill in MS Office suite of products – Word, Excel, etc.

Nice To Haves

General courses in accounting a plus.
Experience as a service coordinator or dispatcher preferred but not required.
Mechanical Service Industry experience a plus.

Responsibilities

Serve as primary point of contact within the Service Coordination and Administration group for both operational and technician support activities within a specific region.
Maintain and direct the service work order process utilizing input from Operations Managers and Technicians, this includes work order management, scheduling of preventative maintenance/service calls on the Dispatch Board. Ensure proper client site, client, and job set-up utilizing enterprise-wide software system. Establish new and close completed work orders as necessary.
Serve as primary backup and support to Lead Service Coordinator
Monitor/track service department work assignments and locations, through ongoing communication with Field Operations Supervisor and Service Technicians.
Answer telephones for the region and facilitate customer requests and calls as appropriate. Communicate directly with peer Service Coordinators as needed to support work crossing regional boundaries.
Issue purchase orders for parts/equipment, small tools, and inventory at the request of Service Technicians or Field Operations Supervisor.
Assist in billing, customer portal management (both client facing and client work order/invoicing) and payroll efforts for the region.
Coordinate field man-power needs with Field Operations Supervisor. Track and provide necessary reports for technician vacation or off time.
Order food, arrange travel arrangements for technicians for jobs and training.
Track equipment certifications that are under regulatory requirements; send notifications to customers to generate re-certification service calls.
Assist Account Managers / Operations with project bidding process, supporting documents and project coordination and general administrative support.
Additional duties as assigned.