Service Coordinator

Goodwill Industries of Hawaii•Kapolei, HI

About The Position

Plans, coordinates, develops and directs curriculum, Individual Plans, supervised visits and activities for individual participants in Goodwill's H&CBS Ho‘olana Waiver Program services (ADH – Adult Day Health, CLS – Community Learning Services Group and Individual, PAB – Personal Assistance) by performing the following duties personally or through subordinates.

Requirements

Bachelor degree (B. A.) from four-year accredited College or university; and one to two years providing direct services to persons with developmental disabilities.
In lieu of a bachelor’s degree, Developmental Disabilities Division (DDD), will allow an exception for service supervisor qualifications when the following are met: The Service Supervisor under an exception:
shall be on probation for the first six (6) months;
must be under the supervision/oversight of a qualified staff who will co-sign with the service supervisor while on probation; and
meets the following minimum requirements:
have a minimum of two (2) years experience working directly with individuals with intellectual and/or developmental disabilities;
has been employed by your agency for a minimum of six (6) months; and
possess the following: people skills; advocacy skills; ability to build relationships; and verbal and written communication skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have a valid driver's license and a traffic abstract that meet company guideline.
Must have access to an insured vehicle with valid registration and safety check.
Must be CPR/First Aid certified.
Required to have TB clearance.
Must have clearance of Criminal History Record and Adult/Child Protective Services Central Registry checks that meet Goodwill's standards.

Responsibilities

Supports people with intellectual / developmental disability in a center and community-based settings.
Develops, writes, and implements Individual Plans (IP) that include Support Plans, appropriate goals and objectives, task analyses, coaching strategies, specific methods, techniques, timelines and data sheets.
Maintains a case load of up to 35 participants.
Writes funder quarterly participant reports, completes monthly file audits and corrective action plans, and reviews data management system.
Communicates and collaborates with Program Coordinator/Manager to ensure Individual Plans are current and person centered.
Coordinates, schedules, and participates in participant planning meetings including Individual Plan (IP)/ Individual Service Plan (ISP) conferences, and special meetings.
Conducts monthly supervised visits to monitor waiver service delivery as outlined in ISP’s and IP’s.
Supervises direct support staff to ensure adherence to established standards of quality, participant satisfaction, and effectiveness of IP activities.
Provides training, documentation, and feedback regarding individualized services in accordance with ISP’s, IP’s, and established policies and procedures.
Develops, organizes, and coordinates waiver service curriculum and activities in accordance with ISP’s and IP’s.
Promotes and ensures positive working relationships with participants, assigned employees, supervisors, other employees, members in the community, and participant support circle team members.
Communicates with parents, guardians, care providers, and support team members to ensure participant progress and quality of service.
Provides direct support to participants as needed when Support Specialists are unavailable for scheduled services.
Assists participants with personal care and hygiene as needed in accordance with individual needs.
Assists Program Coordinator/Director with service coordination, new admissions, suspensions, and terminations.
Manages participant budgets.
Displays and maintains a professional attitude at all times.
Maintains program, employee and participant confidentiality.
Communicates effectively and keeps Program Coordinator/Director abreast of team activities, actions, and concerns.
Complies with all safety standards, ensures the workplace is safe and clean, and utilizes protective clothing and/or equipment when appropriate.
Complies with all company policies and procedures.
Works on special projects or other duties assigned by Program Coordinator/Director.