Service Coordinator - Full Time - Days

Trinity Health • Mason City, IA

9d • Onsite

About The Position

Position Purpose: This individual is responsible for obtaining and inputting information received for home care referrals. This person will serve as a resource for internal/external customers requesting MercyOne North Iowa Home Care information. What you will do: Receives and processes referral information for all potential home care clients while demonstrating excellent customer service. Completes initial insurance verification for home care referrals. Collaborates with clinicians for ongoing authorization for Medicaid Managed Care (MCO) visits Accesses pertinent patient health information on clients and enters into the electronic medical record (EMR). Collaborates with the MercyOne North Iowa Home Care case managers regarding potential referrals and inpatient discharges from the acute care setting. Answers phone calls from customers and colleagues and triages to the appropriate discipline if indicated. Compiles the packet for new admissions and resumption of cares (ROCS). Performs duties in Home Care Home Base (HCHB) Workflow associated with the responsible position(s) for Intake Coordinator Hours/Schedule: M-F 8- 4:30, no weekends, no holidays. Starting on site, possible hybrid option in future (after 6 months)

Requirements

• Associates of Arts preferably in a healthcare related field
• Must have experience of one or more years in a medical setting
• Must possess interpersonal skills sufficient to interact effectively with internal and external customers.
• Must possess critical thinking, problem-solving skills, strong organizational skills, and utilize effective communication skills.
• Must be able to prioritize duties and function within a fast-paced environment.
• Proficient computer and typing skills.

Nice To Haves

• Home Health or Hospice experience preferred.

Responsibilities

• Receives and processes referral information for all potential home care clients while demonstrating excellent customer service.
• Completes initial insurance verification for home care referrals.
• Collaborates with clinicians for ongoing authorization for Medicaid Managed Care (MCO) visits
• Accesses pertinent patient health information on clients and enters into the electronic medical record (EMR).
• Collaborates with the MercyOne North Iowa Home Care case managers regarding potential referrals and inpatient discharges from the acute care setting.
• Answers phone calls from customers and colleagues and triages to the appropriate discipline if indicated.
• Compiles the packet for new admissions and resumption of cares (ROCS).
• Performs duties in Home Care Home Base (HCHB) Workflow associated with the responsible position(s) for Intake Coordinator

Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree