Service Coordinator

Novaspect Inc•Schaumburg, IL

just now•$65,000 - $90,000•Onsite

About The Position

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Service Coordinator to join our fast-paced, customer-oriented team. The successful candidate serves as a central point of contact for customers and performs various customer service functions including preparation of quotes, scheduling of technical resources, service-related invoicing, and hosting internal and external customer meetings. Novaspect is a 2024 Great Place to Work® Certified company

Requirements

Bachelor’s degree preferred, High school graduation or equivalent required
A minimum of 3 year of experience in an industrial sales and/or service environment
Quickly embraces, learns, and applies new technology and/or procedures.
High computer application literacy including Microsoft Office Suite, and ability to learn internal business systems
Knowledge of order processing systems (IFS a plus)
Excellent interpersonal, verbal communication skills and proven ability maintain high customer service
Able to manage difficult or emotional customer situations and respond promptly to customer needs
Proven ability to build and support teamwork
Ability to work extended hours on a computer

Responsibilities

Prepare standard service support quotes in Salesforce and present service support quotes to Account Manager or directly to customer for approval
Reconcile purchase order received from customer with the service details
Understand scope of service work and schedule requirements to execute the scheduled service
Document and distribute service engagement details to all internal and external stakeholders
Schedule people resources based on workload and customer priorities in a timely manner
Coordinate and host customer calls for engagement kick-off, status updates, and problem resolution
Resolve customer issues, complaints, and requests in a timely, professional manner
Reassign work as needed to manage customer needs and communicate to all internal and external stakeholders
Setup/data enter and track service orders in IFS (ERP software)
Setup/data enter and track customer invoicing and customer reporting details/packages after service is completed in IFS
Distribute and track periodic customer satisfaction surveys
Actively participate with team members to achieve company goals

Benefits

Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST)
401K with 6% company match
Employee Stock Ownership Plan (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement

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