Service Coordinator

Wayman Fire Protection•Wilmington, DE

7d•Onsite

About The Position

The Service Coordinator is responsible for many administrative roles within Wayman Fire Protection. This position supports our technicians in the field as well as communicating with our customers in regard to services performed, contracts, billing, scheduling and maintaining documentation and all other work as assigned. This role works closely with the Department Manager and other team members to ensure related work is organized and adhering to all deadlines. Ultimately, the Service Coordinator ensures the highest level of customer service for our clients.

Requirements

Exceptional verbal, written and listening skills
Detail oriented, focused, and a self-starter
Ability to work effectively both independently and as part of a team
Proficient with computers for a variety of tasks
Confident using Microsoft applications including Word, Excel, and Outlook
Knowledge of file management, transcription, and other administrative procedures
Ability to work well under pressure and time constraints
Ability to prioritize requests effectively
Ability to maintain successful relationship with customers and team members
Prior experience in Life Safety Industry (1-3 years), preferred but not required.
Prior experience in a Customer Service role (2-5 years) preferred
Prior experience in an administrative role supporting multiple people (2-5 years) preferred
Solid organizational skills, including multitasking and time-management
Strong collaboration and team work skills
High School diploma, Bachelor’s degree in related experience preferred but not required

Nice To Haves

Knowledge of Spectrum Construction software and/or Service Trade field service software is considered a plus

Responsibilities

Provide general administrative and clerical support
Is the first point of contact for Inspections customers
Act as liaison between Inspections customers and other Departments to ensure customer requests are met. (Sales requests, and other, etc.)
Perform data collection, analysis and report to Manager for decision making purposes
Assist in coordinating and organizing departmental related special events
Respond to work requests from department staff in a timely and accurate manner
Assist in preparing and maintaining departmental materials, and departmental files
Coordinate and set up on-call schedules / holiday / and or vacation schedules for technicians
Maintain positive working relationships with internal and external customers
Provide support as needed to all Wayman employees and Managers as needed
Adhere to company policies and regulations
All other duties as assigned