Service Coordinator

Yancey Bros. Co.•Macon, GA

About The Position

The Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.

Requirements

High school or equivalent
At least two (2) years as an administrative assistant or similar role
Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
At least two (2) years assisting customers with accounts in person and over the phone

Nice To Haves

One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry

Responsibilities

Schedule, quote, and discuss repair services with customers and technicians.
Provide updates to customers on services and invoices both in person and over the phone.
Communicate with management about any issues related to invoicing, customer complaints, and technician needs.
Dispatch field service technicians to customer sites.
Open work orders and updating systems with service history.
Process and close work orders for completed work.
Create purchase order numbers and code invoices for accounts payable.
Adherence to all Yancey Bros. Co. Safety procedures and standards.
Other administrative duties as assign by manager.