Service Coordinator

Atlas Copco Process Equipment Co., Ltd. • West Springfield, MA

13d • $53,000 - $65,000 • Hybrid

About The Position

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Service Scheduling  - Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers.  Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process.  Manage and control work in progress.  Report problems that service technicians are having to the Service Manager.     Service Administration  - Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts).  Track and file relevant paperwork.  Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.

Requirements

• Must have excellent organizational skills.
• Strong verbal and written communication skills
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required
• Minimum of two years of experience in a customer facing role.
• High School diploma, some college preferred.

Responsibilities

• Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers.
• Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization.
• Confirm service schedules with customers.
• Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process.
• Manage and control work in progress.
• Report problems that service technicians are having to the Service Manager.
• Secure purchase orders for service work, and verify terms and conditions with customers.
• Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts).
• Track and file relevant paperwork.
• Order, track, follow up and expedite parts as needed.

Benefits

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Annual Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees