Service Coordinator

ENFRA LLC•Little Rock, AR

About The Position

At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow. Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success. Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values—they are the pillars of our continued success. Overview The Service Coordinator is responsible for scheduling and routing all service calls and maintain meticulous records of incoming calls. The Service Coordinator inputs billing for Services and makes collections calls

Requirements

Work well with others in difficult situations to solve customer issues and achieve positive results.
Possess strong time management skills and ability to work under time constraints.
Effective verbal and written communication skills.
Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
Versed in the industry and the Company's competitors.
Ability to multitask and perform duties outside of the scope of work when necessary.

Nice To Haves

Not applicable.

Responsibilities

Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.
Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
Assists in coding and approvals of vendor invoices.
Opens and tracks purchase order requests.
Collection of associated documentation for processing customer and vendor system set-up
Dispatching/routing multiple service technicians.
Verifying job completion and accuracy of technician notes.
Inbound/outbound phone calls.
Scheduling service repairs and routine maintenance visits.
Processes and issues monthly maintenance invoices.
Makes collection calls for past-due invoices on a weekly basis.
Provides outstanding customer service to our customers.
Data entry and various administrative tasks.