Service Coordinator - The Reserve at Mt. Gilead

United Church Homes•Mt. Gilead, OH

10d

About The Position

The Service Coordinator is responsible for coordinating programs and services to assist clients or residents in maintaining the highest practicable level of independence and physical, mental, and psychosocial well-being. Essential Functions Statement(s) General: Assists and educates clients or residents and families to acquire and utilize community services which may be necessary to maintain a self-reliant lifestyle Acts as a liaison between community agencies, service providers and clients or residents; seeking out new services and identifying low-cost providers and/or negotiating discounts Monitors the delivery of services to clients or residents to ensure they are appropriate, timely and satisfactory Maintains a resource directory of available community services Maintain professional relationship with all clients or residents in the housing community to identify areas of need and make referrals to community agencies as necessary. Maintains resident files, including but not limited to intake information, assessment, service referral and termination information, quarterly review, and follow-up, human or civil rights violations and resident, family and provider meeting or communication notes Quarterly Quality Service reviews and follow-up Submits all required reporting data within specified timeframes Networks with service providers to maintain necessary relationships and pursues avenues for additional services through private, local, state and federal sources This position may require some travel for conference, trainings, and other company events Performs all other duties as assigned or directed UCH Engage Housing Service Coordinator: Promotes wellness activities for all residents, including setting up onsite or mobile health care services and screenings and encourages residents to be proactive in meeting their own social, psychological, and physical needs Coordinates educational events for residents, families, and staff on available community resources (health care, home and community-based supports, benefits programs, and life skills programs) which will include information on any referral processes and eligibility requirements Assists residents in building informal support networks with other residents, family members and friends Coordinates volunteer support programs with service organizations in the community All essential functions listed under the General essential functions NaviGuide Community Service Coordinator: Assess client needs to establish individual service plan Act as family support system and provide any needed community resources for caregivers Ability to deliver home visits during inclement weather Maintain client, family and provider meeting and communication notes Ability to commute daily for client home visits This position requires daily travel to client homes and community service providers, as well as any trainings, conferences, and other company events All essential functions listed under the General essential functions

Requirements

Bachelor's Degree in social work - preferred
Two (2) or more years’ experience working with social service delivery to elderly population.
Working knowledge of resources available in geographic location serving the community.
Must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment
Proven experience in service management or facilitation, including organizing, problem-solving, and advocating
Must be able to read, write, understand and speak the English language
Must have strong interpersonal and communication skills
Must be able to work closely with residents, family members, legal representatives, and housing community staff
Must function independently, have a high level of flexibility and personal integrity
Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

Nice To Haves

Membership and familiarization with American Association of Service Coordinators helpful

Responsibilities

Assists and educates clients or residents and families to acquire and utilize community services which may be necessary to maintain a self-reliant lifestyle
Acts as a liaison between community agencies, service providers and clients or residents; seeking out new services and identifying low-cost providers and/or negotiating discounts
Monitors the delivery of services to clients or residents to ensure they are appropriate, timely and satisfactory
Maintains a resource directory of available community services
Maintain professional relationship with all clients or residents in the housing community to identify areas of need and make referrals to community agencies as necessary.
Maintains resident files, including but not limited to intake information, assessment, service referral and termination information, quarterly review, and follow-up, human or civil rights violations and resident, family and provider meeting or communication notes
Quarterly Quality Service reviews and follow-up
Submits all required reporting data within specified timeframes
Networks with service providers to maintain necessary relationships and pursues avenues for additional services through private, local, state and federal sources
This position may require some travel for conference, trainings, and other company events
Performs all other duties as assigned or directed
Promotes wellness activities for all residents, including setting up onsite or mobile health care services and screenings and encourages residents to be proactive in meeting their own social, psychological, and physical needs
Coordinates educational events for residents, families, and staff on available community resources (health care, home and community-based supports, benefits programs, and life skills programs) which will include information on any referral processes and eligibility requirements
Assists residents in building informal support networks with other residents, family members and friends
Coordinates volunteer support programs with service organizations in the community
Assess client needs to establish individual service plan
Act as family support system and provide any needed community resources for caregivers
Ability to deliver home visits during inclement weather
Maintain client, family and provider meeting and communication notes
Ability to commute daily for client home visits