Service Coordinator - Phoenix, AZ

Terex Corporation•Phoenix, AZ

1d•$26 - $31

About The Position

Join our Team: Service Coordinator Phoenix, AZ Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Service Coordinator to contribute to the Terex Services. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. As a Service Coordinator at Terex, based in Phoenix,AZ, you'll play a pivotal role in providing administrative support of the service department. The successful candidate will handle the daily work order processes, purchase components and parts, perform data entry and change orders. Answer and direct phone calls and visiting customers for the service department and assist the service Supervisor with managing the work flow and scheduling of technicians.

Requirements

Highest level of integrity
High School Diploma or GED
Minimum of 2 years of experience in parts support
Excellent communication, planning and organizational skills are all essential, as well as the ability to work under pressure and meet deadlines.
Ability to effectively communicate with customers, vendors and coworkers – verbally and written, on the phone or in person
Solid math skills
Keyboarding and numeric data entry skills
Ability to work effectively in a computer environment
Solid organization, prioritization and follow-through skills
Customer oriented and customer responsive.
Must be able to work within a Team concept, able to multi-task and be able to organize the workday effectively and with high degree of accuracy.
Have a willingness to learn new skills and willing to work overtime.
Strong PC skills to include Microsoft Office Suite
Able to push, pull, lift, sit, stand and use miscellaneous office equipment for extended periods of time in the performance of duties.
Attention to detail
Ability to work effectively in a fast-pace, time-sensitive, quick changing work environment

Responsibilities

Look up and order parts for shop
Follow up on all service parts back orders
Back-up Shop Service Supervisor
Review blueprints, change orders, job file, and other engineering data to prepare and maintain parts listings and other documentation used for material requisitioning and disbursement, and inventory control.
Examine engineering drawings, blueprints, orders, and other documentation for conformance to established criteria regarding materials, parts, and equipment specified
Prepare and maintain computerized record systems providing detailed parts information, such as part numbers, complete description, quantities, operational characteristics, functions, and specifications
Assist in determining adequate spare parts inventory requirements for customers
Requisition materials and supplies
Contact purchasing department, engineering department, and vendor representatives regarding procurement and availability of components
List suppliers and bid process for each type of material used
Compile or prepare various reports for management
Research and investigate errors and problems to correct them
Verify quality of work
All other related job duties as assigned

Benefits

We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

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