BMW Service Coordinator
About The Position
We are looking for a Service Coordinator to join the Hoffman Auto Group family! Click here to check out what over 100 years looks like in our culture! What does a Service Coordinator at Hoffman Auto Group do? Role Purpose The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications, and any additional outbound calls requested by management. The Service Coordinator will also answer status contact to and from the customer and communicate directly with the Service Advisor staff to be well prepared for our customers’ scheduled visits.
Requirements
- High School Diploma
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Responsibilities
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
- Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
- The ability to work flexible hours, to possibly include Saturdays.
- Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
