Service Coordinator

Renuity • Concord Township, PA

9d • $20 - $24

About The Position

The Service Coordinator supports the daily operations of the service department by managing incoming service requests, coordinating schedules, and maintaining effective communication between customers, technicians, and internal teams. This role ensures service activities are organized, timely, and aligned with company standards for quality and customer satisfaction.

Requirements

• Proven experience in a customer service or service coordination role, ideally within the window, bath, home improvement, or related industry.
• Strong time management and organizational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.
• Excellent problem-solving abilities, demonstrating a customer-first mindset when addressing complaints, service issues, and scheduling challenges.
• Proficiency with Microsoft Office and related technologies to support daily operations, communication, and record-keeping.
• Clear and effective communication skills, both verbal and written, for interacting with customers, field staff, and internal departments.
• Commitment to safety, compliance, and adherence to company standards in all service-related activities.

Responsibilities

• Respond promptly to all incoming service requests from customers and installers, ensuring smooth operations and consistent adherence to service standards.
• Collaborate closely with fellow service coordinators, project managers, and the service manager to ensure all calls and service requests are received, documented, and processed in a timely and accurate manner.
• Support the scheduling and coordination of the service team, ensuring service appointments, repairs, and follow-up visits are aligned with customer needs, timelines, and operational priorities.
• Partner with the service manager and inventory specialist to monitor service-related inventory, maintain appropriate stock levels, and manage the ordering and replenishment of parts required for service jobs.
• Leverage department technology and systems to streamline daily operations, enhance communication, and support efficient workflow across the service team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees