Service Coordinator

JAMES RIVER EQUIPMENT GROUP•Rosedale, MD

4d•$20 - $30

About The Position

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace. This position is day shift, Monday-Friday. As a Service Coordinator, your more typical responsibilities will include:

Requirements

High School diploma or equivalent experience. 3 or more years of experience as a service writer or service advisor in a related industry strongly preferred.
Outstanding interpersonal and customer service skills required. Ability to handle customer volume both in person and by phone.
Knowledge of Service Department Operations is required.
Ability to multi-task and follow up with customers.

Nice To Haves

Knowledge on Service Department Operations and heavy equipment technology is strongly preferred
Above all, we are seeking a friendly team player who has an outstanding work ethic, a willingness to continue learning and growing personally and professionally, and enjoys contributing to a positive work environment!

Responsibilities

Complete customer service work authorizations by coordinating with service technicians, foreman, manager and parts department as needed.
Provide cost estimates or quotations as required to customers.
Ensure the customer has sufficient credit for the work authorized, set up payment plans as needed and be able to explain pricing options to customers.
Identify all repair needs with service technicians.
Communicate estimated job start time and completion date, update the customer of changes or additional concerns as they arise.
Make additional service work recommendations that align with the technician’s inspection of customer equipment and found during repair of the equipment.
Assign SPG’s or estimated repair times to work order segments.
Assist the service manager in scheduling technicians and manage service jobs per work order and guidelines.
Approve technician’s service report and perform final inspections.
Review invoice with customer prior to closing work order and answer any additional questions the customer has.
Invoice customer based on internal and warranty work.
Work directly with service manager to assist with service department administrative and business duties as assigned.
Training of service writers within the location and/or in the region when/if needed.