Service Coordinator

Landmark Aquatic Inc•Glendale, AZ

11h

About The Position

Landmark Aquatic is the nation’s leading provider of commercial aquatic solutions, offering comprehensive services in design, construction, renovation, restoration, and maintenance. With a history of excellence spanning over four decades, we are dedicated to ensuring the success of aquatic facilities at every stage of their lifecycle. With offices in key metro areas across the U.S., Landmark Aquatic is uniquely positioned to serve communities nationwide. We are committed to upholding the highest standards of quality, safety, and service, fostering long-term partnerships built on trust, expertise, and exceptional results. The Service Coordinator must exhibit a professional and friendly demeanor with customer base, assist in the billing and approving of accounts payable, collaborate with departments throughout the organization for service work and billing.

Requirements

Provide exceptional customer service
Team First mentality
Aquatics Industry knowledge
Ability to build and maintain customer relationships
Anticipate customer needs, be able to redirect angry customers through listening and providing solutions
Think outside the box to streamline processes
Represent the service department by assisting with AR, AP, payroll questions and all other departments as needed
Must be able to multi-task; ability to work in a dynamic environment
Comfortable with Mail Merge, label making and bulk postage meter
Proficient use in Microsoft Office applications and ability to learn new systems as they evolve
Good attention to detail
Seasonal overtime required
Excellent problem solving skills
Ability to work in a high stress environment during busy season

Responsibilities

Answer heavy volume of incoming calls for the Service Department
Set up service calls
Adopt one call does it all i.e.; set up new customer, take payment etc.
Invoice all service work
Approve all Vendor Invoices
Meet accounting deadlines for month-end
Assist with AR collections
Liaison between client and AR
Communicate effectively within various internal departments (Accounts payable and accounts receivable)
Resolve customer conflicts with invoicing
On-boarding for new employees
Ensure work for current month is billed accordingly
Assist Service Manager with technicians & service reports
Oversee warehouse processing & ordering