Service Coordinator

Home Instead • Evansville, IN

1d • Onsite

About The Position

Join Home Instead Evansville as a Service Coordinator (Full Time On Site Scheduler)! Are you a highly organized, empathetic professional with a passion for senior care? Klipsch Senior Care, LLC. d.b.a. Home Instead Evansville, IN is seeking a dedicated Service Coordinator (Scheduling) to be the heart of our operations. In this vital role, you'll be instrumental in achieving our mission of expanding compassionate in-home care for aging adults by making perfect client-Care Professional matches. This is more than a desk job—it's an opportunity to create extraordinary relationships and make a tangible difference in the lives of seniors and the dedicated Care Professionals who serve them in the Evansville, Indiana community. Key Responsibilities: The Core of the Role Your main objective is to coordinate the scheduling of services to ensure the highest quality care and support our goal of 12.5% year-over-year hours of care growth.

Requirements

• We are looking for a detail-oriented individual who thrives in a fast-paced, service-focused environment.
• Experience with Microsoft Teams and other virtual meeting platforms is required.
• An Associate's degree is preferred, or an equivalent combination of education and work experience .
• Strong organizational skills , superior verbal and written communication, and effective listening skills.
• Ability to work independently , maintain strict confidentiality, and meet deadlines.
• Proficiency in computer skills, including client care systems, scheduling software, Word, and Excel .
• Ability to work evenings or weekends as required to ensure continuous service.

Nice To Haves

• Prior scheduling experience is highly preferred (other organizational experience considered).

Responsibilities

• Expert Scheduling: Create and maintain client and Care Professional schedules, focusing on high-quality, long-lasting matches.
• Relationship Builder: Monitor, mediate, and follow up on client and Care Professional issues to ensure swift resolution and satisfaction.
• Service Growth: Identify and capture opportunities to increase service hours and client loyalty by meeting current client needs.
• Operational Excellence: Maintain accurate client and Care Professional records in our software system and design contingency plans to ensure 100% maintenance of Service Hours .
• Communication Hub: Answer incoming calls professionally and knowledgeably, field new client inquiries, and maintain open, effective communication with all stakeholders.
• Core Values: Reflect and embody our core values: Empathy, Caring, Respect, Love, Integrity, and Passion in every interaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees