Service Coordinator

Landmark Aquatic • Pflugerville, TX

73d

About The Position

The National Accounts Service Coordinator plays a critical role in supporting the operations of Landmark Aquatic's national service accounts. This position is responsible for handling quoting, work order generation, scheduling, and coordinating field service efforts in a professional and customer-focused environment. Acting as the central liaison between clients, sales teams, and field service technicians, this individual ensures timely execution and follow-through of service work nationwide.

Requirements

• Detail-Oriented & Process-Driven: Able to manage complex service workflows with accuracy and timeliness.
• Strong Communication Skills: Professional and clear verbal and written communication with clients, vendors, and internal teams.
• Service & Solution Oriented: Proactive in resolving issues, anticipating needs, and delivering a positive client experience.
• Team Player with Multi-Department Coordination: Comfortable navigating multiple internal stakeholders and field operations to meet client expectations.
• Familiarity with Field Service or Technical Environments: Experience working in or with technical service teams, especially in commercial or construction industries.

Nice To Haves

• 2+ years of experience in service coordination, account management, or sales support.
• Experience in commercial construction, aquatics, or other technical field services preferred.
• Proficiency with CRM systems (Salesforce strongly preferred).
• Working knowledge of Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong organizational skills with the ability to manage multiple priorities.
• Bachelor's degree or equivalent work experience in Business, Operations, or related field.

Responsibilities

• Prepare and deliver service quotes for national accounts in coordination with sales and field teams.
• Generate and manage work orders in CRM or service platforms, ensuring all job details are accurate and actionable.
• Serve as the point of contact for national account service inquiries.
• Communicate effectively with internal teams and external clients to schedule work, resolve issues, and confirm service completion.
• Maintain accurate and detailed records in Salesforce or equivalent CRM.
• Track service activity, quote status, and work order progress, ensuring visibility and accountability across teams.
• Assist with job logistics, including technician dispatch, material coordination, subcontractor communications, and site documentation.
• Ensure timely and professional communication with key accounts.
• Generate reports or status updates as needed to support account transparency and performance metrics.
• Assist with preparation of service agreements, scheduling documents, reports, and other service-related materials.
• Maintain organized digital records aligned with company standards.

What This Job Offers

• Industry: Specialty Trade Contractors
• Number of Employees: 101-250 employees