Service Coordinator

Securitas Technology Corporation • Brandon, FL

83d

About The Position

Securitas Technology Corporations is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Requirements

• High School Diploma or Equivalent.
• 3+ years customer service experience within a construction or service-related industry.
• Previous customer service supervisory level experience preferred.
• Excellent time management, planning and organization skills.
• Excellent detail and follow-up skills.
• Ability to multi-task within a fast-paced environment.
• Ability to work in a deadline driven environment.
• Excellent verbal and written communication skills.
• Proficiency within Microsoft Office Programs: Word, Excel, PowerPoint and Outlook.
• Working knowledge of SAP, SBN, SAM or ERP systems preferred.
• A valid state driver’s license, without restrictions, is required for this position.

Responsibilities

• Work with dispatch to schedule Service Technicians for service requests and fire inspections.
• Work with our customers to schedule service tickets, answer questions, and provide status updates.
• Approve technician equipment orders on service tickets and ensure purchase orders are issued.
• Communicate daily with Service Technicians, providing assistance while on the job site or while in transit.
• Manage relationship with vendors and sub-contractors ensuring schedule deadlines, project accuracy and project budgets are met.
• Order job site material and control inflow from vendors including but not limited to creating purchase orders using the SAP system.
• Maintain an accurate inventory and maintain accountability for product in the warehouse.
• Receive materials from vendors, break down cartons and place on appropriate job shelf in warehouse.
• Apply appropriate receipts to jobs and file paperwork accurately to job files using our system of record, Astea.
• Provide progress reports on the status of service jobs to Service Manager.
• Work with appropriate personnel to provide information to PO’s and process invoices timely and accurately.
• Communicate with appropriate departments regarding customer complaints that could develop into product issues, billing, PNC, customer dissatisfaction or major product failures.
• Gathers, summarizes and prepares data for key statistical reports, etc.
• Place and receive telephone calls.
• Manage inquiries from customers, employees, vendors, etc.
• Assists in solving problems or in directing inquiries to proper individual or department.
• Maintain correspondence files and other related records.
• May open, sort and distribute mail for assigned area.
• Develop written reply to routine correspondence or questions.
• Assists in the production of presentations and reviews materials.
• Completes assigned administrative functions as required by branch management personnel.

Benefits

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees