Service Coordinator

Benjamin Franklin Plumbing - Tom's River • Wilmington, DE

323d

About The Position

We need a Service Coordinator to help us run the field operations of our residential focused plumbing company, Benjamin Franklin Plumbing. Somebody that can handle the administrative aspect of a service call soup to nuts, that is, answer the customers call through posting the payment and everything in between. Your management of the company's calendar ensures we keep our punctual promise to the customer. It's a big job but you will get plenty of support and a great bunch of plumbers to work with.

Requirements

• Results from the pre-interview assessment show a high likelihood of success in the job
• High School Diploma, prefer some technical college experience
• Proficient in Microsoft Word and Excel
• Bookkeeping experience a plus
• Ability to work overtime as needed including one weekend every 4-6 weeks

Responsibilities

• Support the customer by taking their call and accurately inputting their relevant information related to their specific situation
• Support the field tech by relaying customers' information and situation
• Manage the company calendar to ensure the commitments made from the field are followed through with
• Back-office accounting including but not limited to: Purchase Order / Vendor Statement Reconciliation, Invoicing, Statements and Accounts Receivable, Service agreement management

Benefits

• 100% paid medical for employee
• 401K with 100% match up to 4% of salary
• 10 days PTO to start, 15 after 5 years
• 6 Paid Holidays
• Access to Dental, Vision and Disability insurance
• Amicable professional workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED