Service Coordinator Supervisor-Clay County

CENTER FOR HUMAN SERVICES INC•Liberty, MO

1d•$29•Hybrid

About The Position

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy! The Service Coordination Supervisor supports the CHS mission by overseeing the daily operations of the Service Coordination (SC) Department and follows the Department of Mental Health statutes and directives along with CHS policies and procedures.

Requirements

Ability to motivate others
Ability to problem solve
Capable of managing others
Developing others
Ethical behavior and decision making
Excellent communication skills
Positive with collaborative attitude
Strong computer skills
Strong problem solver
Strong reasoning ability
Team oriented
REQUIRED EDUCATION: Bachelor’s degree (BA or BS) in related field from an accredited university plus five years of related work experience or master’s degree (MA or MS) in related field from an accredited university plus three years of related work experience.
REQUIRED MISCELLANEOUS QUALIFICATIONS: Must provide valid driver’s license.
Must provide proof of personal valid vehicle insurance.

Nice To Haves

Previous supervisory experience is preferred OR two years’ experience as a Lead Service Coordinator at CHS; strong leadership qualities, personnel management, and exceptional communication, interpersonal, and organizational skills preferred.
Experience with a variety of case management and documentation applications such as, but not limited to Setworks, Kronos, Therap, etc.
Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities.
Experience in utilizing the Microsoft Office Suite.

Responsibilities

Exercises independent judgment by planning and coordinating with the Service Coordinator regarding specific issues
Affirms the Success of Team Members assigned by recruiting, interviewing, hiring, scheduling, and providing necessary training.
Provide constructive and timely feedback by scheduled performance evaluations or during everyday interactions to assigned team members.
Handles discipline and termination of assigned team members in accordance with company policy by implementing measures focused on motivation of the Service Coordination team to improve performance, quality, and efficiencies.
Create a Culture of Communication by attending and conducting staff team meetings at least once per month by sharing departmental information, process changes, identifying solutions to issues or concerns raised by team members, and working with team members to problem solve case specific issues.
Maintaining effective communication and professional relationships with families, guardians, community providers and other stakeholders.
Deliver Quality Services to Individuals by ensuring assigned team members are completing documentation accurately and within required timelines, to include by not limited to, support monitoring, TCM logging/billing, ISP development, quarterly reviews, and Utilization Review requests.
Serves as a resource to team members by using best practices in working with individuals served and community providers.
Works closely with the Regional Office PR/QE teams by monitoring the quality of providers.
Staff will comply and understand the unique combination of cultural variables by appropriately responding to the ongoing emphasis on Cultural Competencies of the organization.