Service Coordinator - Morningstar

Millennia Housing Management • Cleveland, OH

115d

About The Position

The Service Coordinator connects residents of affordable housing communities to the support services that promote self-sufficiency and improve quality of life. Our on-site Service Coordinator provides residents with information, makes referrals to community organizations, and brings resources on site. Together, we can build safer, more supportive communities.

Requirements

• Two or more years of hands-on experience in supportive services or disability services.
• Bachelor's Degree in Social Work or degree in Gerontology, Psychology, or Counseling is desired.
• Demonstrated ability to advocate, organize, direct/guid, problem-solve and provide results.
• Strong communication skills and the ability to act as a liaison between residents and management.
• The ability to interact and connect with a wide range of people, including residents and program providers.
• Develop and manage programs to enhance the quality of life and increase cognitive stimulation.
• Crisis Management as well as Case Management.
• Completion of HUD required reporting activities when due.
• Networking and community building.
• Coordinate special programs for residents to improve health, wellness, and general education.
• Create a mechanism to monitor and evaluate services provided.
• Maintain confidentiality at all times.

Responsibilities

• Set up volunteer support programs with service organizations in the community.
• Assist and advise residents and families on available services that promote wellness and a self-reliant lifestyle.
• Educate residents, families, and staff on available community resources (for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy).
• Assist residents in creating informal support networks among themselves, with family members and friends.
• Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
• Create and foster a network of local social services agencies and facilitate residents' access to programs.
• Raise awareness among local service providers of the community's needs and promote partnerships that help residents gain access to needed services.
• Develop a sense of community among residents and their neighbors using organization and facilitation skills.
• Maintain resident files and appropriate documentation in a customized data management system.

What This Job Offers

• Education Level: Bachelor's degree