Service Coordinator (Local 659) - Roseburg, Oregon - #113274

PacificCorp • Roseburg, OR

282d • $23

About The Position

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D. This is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress through Company-provided training in the Service Coordinator role. As training progresses, the incumbent will receive additional base pay. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

Requirements

• High School or GED equivalent.
• Two years customer service experience.
• Proficient with Microsoft office suite.
• Must be detail oriented but with a demonstrated ability to multi-task.
• Successful in passing clerical aptitude test as well as a typing test at 30 WPM - required.
• Ability to clearly communicate in person, in writing and over the phone.

Nice To Haves

• Have three to five years of experience in a Utility Field Operations environment.
• Have two or more years of experience as a Group or Administrative Assistant.
• Previous experience with SAP software and the ability to quickly learn proprietary software systems.
• Excellent time management and organizational skills.
• Proficient and accurate use of 10 key.

Responsibilities

• Manage emails, letters, packages, phones calls and other forms of correspondence.
• Process paperwork for internal or external use across various work groups.
• Organize and maintain project data to assist management with reporting requirements.
• Assist other service coordinators as needed to meet team objectives and deliverables.
• Ability to work overtime during emergency operations.

Benefits

• Health care
• Retirement
• Paid time off
• Tuition assistance
• Paid short-term and long-term disability
• Paid bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED