Service Coordinator III
About The Position
Trane in Portland, OR is hiring for a Service Coordinator III to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence. What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Learn more about our benefits here! Where is the work: Portland, OR Standard Schedule – 4 days in office, 1-day flexible work location We value our employees’ ability to thrive both at work and at home through a work arrangement that supports collaboration, productivity, well-being and flexibility. • In-Office Days: Onsite Monday to Thursday engaging with your colleagues • Flexible Location Day: On Fridays enjoy the flexibility to work from a location that best suits your productivity and personal needs
Requirements
- Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Must be organized with the ability to multi-task and prioritize daily interruptions.
- Strong attention to detail and enjoy working in fast paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime/weekends, as required.
Nice To Haves
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
Responsibilities
- Coordinates service resources, dispatches and assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
