Service Coordinator I

National Church Residences • Village of Mechanicsburg, OH

117d

About The Position

The Service Coordinator I at National Church Residences is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place. This role operates under the supervision of the Property Manager/Staffing Manager/Program Manager and adheres to the organization's policies and procedures, as well as applicable federal and state regulations. The Service Coordinator prioritizes a person-centric model of service delivery, ensuring that eligible individuals receive the necessary support and resources.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree in social work or a related field preferred.
• Two or more years of experience in social service delivery with elderly or disabled populations.
• Demonstrated working knowledge of supportive services and resources in the area served.
• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis.
• Serve as a liaison to community agencies and network with service providers.
• Monitor ongoing provision of services from community agencies and document participant use.
• Develop and maintain a Resource Directory of local service providers.
• Organize educational events related to health care and agency support.
• Identify partners to provide health services and screenings to participants at home.
• Assist participants in building informal support networks.
• Engage volunteers within the community as appropriate.
• Coordinate services for participants on an individual basis through assessments and monitoring.
• Conduct telephonic and/or in-person participant assessments.
• Collaborate with care and service colleagues to achieve participant goals.
• Provide quality customer service to all eligible individuals.
• Assist participants in acquiring community services to address social determinants of health.
• Adhere to follow-up and monitoring schedules as per participant preferences.
• Complete timely electronic and written documentation of individual interactions and services.
• Participate in implementation of grants or special programs that benefit participants.
• Build rapport with participants while maintaining professional boundaries.
• Respond to all communications in a timely and professional manner.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees