Service Coord I Care Coordinator ODR ICMS

Step Up • Los Angeles, CA

19h

About The Position

The DHS-ODR-ICMS Service Coordinator will participate in Intensive Case Management Services (ICMS) funded by the Department of Health Services’ (DHS) Office of Diversion and Re-entry (ODR) toward the goal of assisting participants experiencing homelessness with achieving and maintaining optimal physical health, mental health, and housing stability. The participants are pre-trial defendants, who have alleged criminal felony cases. Through a partnership with the Superior Court, this position will provide case management services and linkage, supportive services, and housing retention services. The ODR pretrial program attempts to resolve alleged criminal felony cases early and divert defendants into ODR Housing & Services with a grant of probation. Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery.

Requirements

• Minimum of 2 years’ experience working with people who experience homelessness and or are diagnosed with a mental-illness or social work/mental health related bachelor's degree and minimum of 1 years' experience working with people who experience homelessness and or who are diagnosed with mental-illness in a community or housed setting necessary.
• Experience working with people who are involved with the judicial system preferred.
• The ability to work as a part of a team is crucial.
• Knowledge of issues facing program participants, (e.g. health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation.
• Microsoft 365 Office is essential.
• Must have a California driver's license and insurance with a good driving record during employment.

Nice To Haves

• Experience working with people who are involved with the judicial system preferred.

Responsibilities

• Work with a diverse and marginalized group of participants experiencing many barriers including homelessness, complex trauma, medical, mental health, and substance use.
• Evaluate participants to identify social, emotional, and economic factors which may interfere with attaining stability and optimum health. Obtain consents and authorizations for participants in the DHS-ODR-ICMS Program as needed.
• Assist participants to access temporary housing, obtain permanent housing, and facilitate the move in process before and after move in.
• Meet face-to-face with participants once a week prior to obtaining housing, twice per month after participant has lived successfully in their housing for at least one year.
• Support participants with transportation/accompaniment in your vehicle to unit searchers, viewing, lease signing, and to various agencies as needed.
• Assist participant with transportation/accompaniment to healthcare providers in the greater Los Angeles area, linkage to healthcare providers, and court appearances.
• Collaborate with each participant to develop creative, measurable service plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals.
• Assist participants with budgeting and housing household management, including cleaning, cooking, household upkeep and cleanliness, and non-hoarding behavior.
• Provide participants with linkage to benefits establishment and/or vocational resources to increase income.
• Link participants with appropriate medical, mental health, and substance abuse providers, as well as recuperative care, food, clothing, and transportation resources.
• Provide advocacy and report progress reports to the court regarding participant progress and engagement.
• Develop and maintain complete, accurate, and current files with all required documents and data in agency records and electronic databases, such as CHAMP and HMIS. Includes updates to changes in income and any demographic domain. Maintain confidentiality of participant files per HIPAA and all applicable guidelines.
• Complete initial Bio-Psycho-Social-Assessment (BPS) once and 5x5 and Acuity Index when completing re-assessment every 3, 6, 9, and 12 months.
• Document services provided within 72 hours using GIRP format (Goal, Intervention, Response, Plan).
• Ensure services to participants are reflective of the “Whatever It Takes” model, which emphasizes participant choice, harm reduction, trauma-informed care, and psycho-social rehabilitation.
• Use effective communication skills such as active and reflective listening to build rapport. Utilize appropriate motivational interviewing interventions to increase positive outcomes.
• Liaise with other providers within the agency, as well as outside providers to formulate strength-based strategies that focus on housing retention and general wellness.
• Participate in staff meetings, individual and group supervision, case conferences, and training as required.
• Other duties as assigned.

Benefits

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees