Service Coordinator I

DuraServ•Suwanee, GA

34d•Onsite

About The Position

The Service Coordinator I is responsible for coordinating service solutions that result in the work assignments for the Service Technicians and solutions for our customers. This Service Coordinator is also responsible for a variety of office and service administration procedures.

Requirements

Ability to effectively use basic Microsoft Office applications, including Word, Excel, and Outlook.
Knowledge of administration workflows related to work orders and invoicing.
Demonstrates excellent communication and customer service skills.
Demonstrates strong organizational skills.
Ability to interact professionally with internal and external customers.
Ability to work in a fast-paced environment.
High School diploma or equivalent is required.
1 to 3 years of experience in a similar role is preferred

Responsibilities

Answer phones and email communications.
Provide the appropriate support and direction on customer inquiries and needs.
Return calls to various parties promptly.
Accurately prepare service orders by creating service call entries in the appropriate system of record, while working closely with management and service technicians to ensure an efficient, accurate, and timely process.
Efficiently invoice service work and planned maintenance work accurately and timely.
Post vendor invoices for Accounts Payable.
Schedule and dispatch service calls effectively.
Order parts, as needed, for service work and maintains records related to parts orders.
Process customer credit card payments in a timely manner.
Ensure records are secure and filed appropriately.
Review sales and service leads.
Coordinate the delegation of leads to the proper person.
Conduct miscellaneous warehouse-related duties, as assigned.
May be responsible for other office-related duties, as assigned by the Division Vice President and/or Operations Manager.