Service Coordinator I

National Church Residences • Cleveland, OH

77d

About The Position

As a Service Coordinator, you won't just fill a role - you'll be a trusted advocate, a resource navigator and a vital connection point for our residents. We're seeking someone who's passionate about empowering residents in our senior housing community to live independently and confidently by connecting them to valuable programs and resources that enhance their quality of life and independence!

Requirements

• Bachelor's degree in social work, human services, or a related field (preferred).
• 2+ years of experience in social services, ideally working with seniors, individuals with disabilities, or in housing/community-based settings.
• Strong knowledge of local resources and government programs such as Medicaid, Medicare, SNAP, transportation, and home health services.
• Demonstrated ability to advocate, organize, problem-solve, and follow through to connect residents with the support they need.
• Excellent communication, documentation, and organizational skills, with attention to detail in record keeping and service planning.
• Comfortable using Microsoft Office and case management systems for documentation and reporting.
• Compassionate and resident-centered, with a commitment to confidentiality and empowering independent living.

Responsibilities

• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling.
• Manage relationships, both internally and externally, exercising appropriate communication and interpersonal skills.
• Build meaningful relationships with residents to identify needs, conduct comprehensive assessments, and create individualized service plans that support aging in place.
• Organize and promote engaging wellness, educational, and life-skills programs that address physical, emotional, and social well-being.
• Maintain an up-to-date Resource Directory of community-based services, identify low-cost providers, and advocate for residents by negotiating discounts when possible.
• Deliver compassionate, high-quality customer service by proactively addressing resident concerns and helping them navigate daily challenges.
• Collaborate with property management and external partners to ensure residents have the support they need to remain safe and successfully housed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Generous paid time off and holidays
• Retirement plan with a 100% employer match on pre-tax contributions up to 5%

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees