Service Coordinator, Employee Health

Stamford Health•Stamford, CT

12d•Onsite

About The Position

The position of Office Coordinator in the Employee Health (EH) Department is primarily responsible for reception, clerical, and front office operational duties at the Employee Health Department on the Main Hospital Campus. This individual is responsible for the direct coordination of front office operations while administratively supporting the function of the EH department including but not limited to: patient flow, visitor needs and requests, department scheduling, record keeping, and managing the telephonic and electronic inquiries within optimal time parameters. The position interacts on an administrative level with the provider, department registered nurses, and all organization employees. This individual is responsible for adhering to Stamford Health standards for service excellence while maintaining HIPAA compliance and the patient's right to confidentiality. Patient information is disclosed only for professional purposes with full consideration of the patient's legal rights. Additionally, this individual is accountable for participating in departmental planning alongside the Director, Manager, and peers to achieve departmental and organizational goals.

Requirements

High school diploma required (Associate degree or higher preferred).
1 year of administrative experience in a hospital or medical office setting preferred (occupational health preferred).
Computer proficiency and knowledge of medical terminology preferred

Responsibilities

RECEPTION: Provides administrative support to facilitating recurring office/secretarial responsibilities.
Receives and screens inquiries via the telephone, mail, and from visitors.
Establishes appropriate follow-up procedures within all areas of responsibility to ensure efficient and timely responses to requests, and promote effective customer service, and efficient office operations.
Upon the start of each day, prioritizes the retrieval and response to inquires on voicemail and department e-mail
Maintains accurate department schedule/calendar
Answers telephonic (identifying self and department) and electronic correspondence promptly
Provides callers and visitors with appropriate information about services rendered in the department
Schedules appointments appropriately; resolving scheduling conflicts based upon scheduling protocols and by consulting with department clinical staff
PATIENT INTAKE: Signs patient in; Notifies staff of patient arrivals
Locates and prepares patient charts for visit
Makes appointments for follow-up visits, referrals, etc.
ADMINISTRATIVE: Manages and orders office supplies and equipment on an ongoing basis
Schedules current employees for regulatory required visits (i.e. influenza campaign, mask fit testing, etc.)
Assists EHS staff with annual regulatory initiatives including but not limited to procurement of venue and supplies, dissemination of print and electronic announcements, and provider scheduling
Works closely with Human Resources Department to coordinate and expedite new hire/onboarding process
Facilitates building management issues and requests for maintenance/service
Creates, organizes, maintains, and terminates files for new prospective, current, and terminated employees
Collects and tracks department statistical data for reporting as needed