Service Coordinator/Dispatcher

MPSW • Phoenix, AZ

96d

About The Position

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

Requirements

• Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Responsibilities

• Coordinates service resources as related to service operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Generates Work Order Documents, dispatches technicians and notifies customers.
• Responsible for customer interaction.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating and printing various assigned reports.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
• Other duties as assigned.

What This Job Offers

• Education Level: Associate degree