Service Coordinator / Dispatcher

FESCO • Nashville, TN

104d • $25 - $28

About The Position

FESCO is looking for a Service Coordinator - Dispatcher to join our team in Knoxville, TN. This is a full-time, in-person position located at our Knoxville office - 2315 Sycamore Dr. Knoxville, TN 37921. The hours are Monday to Friday from 7:30 AM to 4 PM. The pay ranges from $25.00 to $28.00 per hour.

Requirements

• 1-2 years customer service in a related field.
• Knowledge of dispatch systems or logistics.
• Demonstrates the ability to work as a team.
• Outstanding organizational and multitasking skills.
• Fast data entry.
• Knowledge of Excel, Adobe, and Word.
• Active listener with good communication skills.
• Completion of a satisfactory background check and drug screen is required.
• Valid Driver's license and driving record that aligns with our safety standards.
• Must be at least 18 years of age.

Responsibilities

• Establish courteous and professional relationships with all customers, vendors, manufacturers, and co-workers.
• Demonstrates the ability to dispatch calls in an organized customer-centered approach.
• Dispatches all calls to provide excellent customer service and operational efficiencies.
• Manages all calls and updates with our service partners and clients.
• Updates all actions regarding managed service calls routinely throughout the shift.
• Accurately moves all parts in and out of service jobs in preparation for billing.
• Maintain up-to-date records of parts and job status on dispatch boards.
• Follows all company credit procedures for billing and COD calls.
• Follows all manufacturer authorization procedures prior to work being done.

Benefits

• Medical & Dental Insurance Coverage.
• Optional Short Term Disability Coverage.
• Long-Term Disability Coverage, plus optional Life and Vision Insurance.
• Paid time off for Vacations and Holidays.
• 401 (k) Retirement Plan with Company match.
• Competitive starting hourly rate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed