Service Coordinator - Dispatcher - HVAC

Air Force One, LLC•Dublin, OH

88d•$22 - $25

About The Position

Ensures continuity in all critical client touch points between client and AFO. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians.

Requirements

High School Diploma or GED equivalent.
Dispatching / Service Coordinator experience required, or similar role.
Ability to pay keen attention to detail and communicate effectively with internal and external clients.
Computer Experience required.

Nice To Haves

Microsoft Word (Beginner)
Microsoft Excel (Beginner)
Microsoft Outlook
Microsoft Access
Microsoft Teams
Microsoft Sharepoint
Accounting Software (SamPro, QuickBooks, Peachtree, Great Plains, etc.)
Customer Relationship Management (CRM) software
Dispatching Software

Responsibilities

Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls.
Enter Service calls into our SamPro Database
Maintain client information
Coordinate call for dispatch and communicate with technicians.
Set up and manage electronic filing systems
Operate office equipment - Phone, Copiers, Fax Machines
Maintain scheduling and Outlook calendars
Complete forms in accordance with company procedures.
Monitors and reviews service calls and PM activity (daily, weekly, monthly)
Issues Purchase orders and organize technicians’ parts for pick up or staging.
Coordinates all EFM tools (electronic facility management)
SAMPro
Client web-based systems (tracking, updates, submissions etc.
Other duties as assigned