Service Coordinator - Customer Service Rep

Pella Windows and Doors • Albuquerque, NM

14h • $17 - $19 • Onsite

About The Position

Pella Windows and Doors SW is looking for attentive, organized, and friendly people to support our vibrant office as part-time Service Coordinators - Customer Service Reps ! If you enjoy talking to all kinds of people and playing a critical part in efficient business operations, you could be the right fit for our Albuquerque, NM team. This clerical position earns $17.00 - $19.00/hour, works roughly 30-hours per week, and enjoys terrific benefits and perks like: Health insurance Dental and vision coverage Paid time off (PTO) Health savings or flexible spending accounts (HSA/FSA) Company provided phone and laptop Ready to boost your career and join a lively office? Apply today! ABOUT THIS ROLE You normally work from 8:00 am - 3:00 pm, Monday - Friday, with a 1 hour lunch break. As a Service Coordinator - Customer Service Rep, you help keep our office running smoothly and make it easy for clients to book services with our talented team. With an upbeat attitude, you answer phone calls from customers, speak with them about their needs, and schedule service appointments. You answer questions and provide quotes and estimates as requested. Supporting seamless operations, you efficiently dispatch technicians to jobs based on their location and skill set. You also order parts and tackle other clerical tasks as needed, making a massive difference for our company and customers! OUR COMPANY Since 1925, Pella Windows and Doors SW has led the industry with our innovative products and commitment to continuously reaching the next level. With 200+ showrooms across the U.S., we're proud to provide residents in New Mexico, western Texas, and southern Colorado with the perfect solutions for their personal needs. We have quality products for all kinds of homes and styles, allowing customers in traditional, historical, and contemporary houses to bring their design visions to life. Joining us means becoming part of a supportive, reliable team that's always looking for ways to shake things up and elevate the customer experience! WHAT WE'RE LOOKING FOR Join us in this essential clerical role and become a crucial part of our customers' satisfaction and the company's long-term success. Fill out our initial application to get started! Must have the ability to pass a background check and drug screening test.

Requirements

• 1+ years of customer service experience
• Proficiency with computers and programs like Word, Excel, and Outlook
• High school diploma or equivalent
• Must have the ability to pass a background check and drug screening test.

Nice To Haves

• 1 - 3 years of experience in a directly related role
• Ability to use and learn order management software
• Excellent communication skills with phone and email etiquette
• Strong problem-solving skills
• Attention to detail

Responsibilities

• Answer phone calls from customers
• Speak with customers about their needs
• Schedule service appointments
• Answer questions and provide quotes and estimates as requested
• Dispatch technicians to jobs based on their location and skill set
• Order parts
• Tackle other clerical tasks as needed

Benefits

• Health insurance
• Dental and vision coverage
• Paid time off (PTO)
• Health savings or flexible spending accounts (HSA/FSA)
• Company provided phone and laptop

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED