Service Coordinator - Commercial HVAC - San Antonio
About The Position
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator for the San Antonio District Service Office. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: In office (on Crownpoint Drive); San Antonio District Service Office
Requirements
- High School Diploma or GED
- 2-4+ years of related experience in a mechanical, electrical, or plumbing service field
Nice To Haves
- Bachelor’s degree may be considered in lieu of work experience
- Experience working with HVAC Technicians (preferred)
- Experience with Astea and/or any other service tracking software (preferred)
- Proficient knowledge of Microsoft Office Suite
Responsibilities
- Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (startups/repairs, warranty, maintenance).
- Answer customer inquiries and route questions of technical nature to the appropriate resource.
- Track time and attendance for technicians.
- Coordinate and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
- Invoice and bill customers.
- Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received.
- Coordinate warranty administration process, parts orders, and track shipments.
- Answer telephone and greet customers while maintaining professional and courteous customer contact.
- Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment.
- Maintain OSHA logs.
- Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
- Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
