Service Coordinator Assistant

Catholic Charities USA-posted 9 months ago
Full-time • Entry Level
Baltimore, MD
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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Catholic Charities of Baltimore, Senior Communities is currently seeking a Service Coordinator Assistant, who will educate and engage older adults in accessing information, resources, and services to support aging in place in the affordable apartment setting. Build one-on-one relationships and nourishes a positive community moral; assists residents in navigating benefits and services application and compliance (in such areas as health care, counseling, nutrition, transportation, finance, home management, legal services); and create mutually beneficial relationships with organizations and services of the local community, under the direction of the Service Coordinator II. The work schedule is Monday 8:30AM-3:30PM, Wednesday 8:30AM-3:30PM, Thursday 8:00AM-2:45PM.

  • Raises awareness and coordinates resident education regarding the availability of service coordination as a free and available resource in the building.
  • Develops and demonstrates a working knowledge of benefits, services, and resources available to low-income older adults.
  • Provides in-person assistance to residents seeking information and assistance by phone, in the resident apartment, or a community/office space.
  • Provides appropriate information and assistance to the resident, including accessing and assisting in the completion of appropriate forms and other paperwork, and the duplication of personal and financial documents to access available and appropriate benefits and services.
  • Provides documentation to Service Coordinator regarding all resident interactions, inquiries and assistance provided.
  • Supports the delivery of educational and wellness events including seeking and scheduling potential presenters and programs, preparing and set-up, including introduction of guest speakers, as well as start-up support for resident-lead groups and clubs as needed.
  • Serves as an on-site liaison, under the direction of the Service Coordinator, with providers of food donations, transportation, health care, counseling, and other services, ensuring that providers have resources needed to perform services and residents are aware of and have access to obtain services.
  • Works as a team member with the Service Coordinator, Property Manager, CHSP Supervisor (where applicable) and other staff in serving residents and in identifying residents who need information and/or assistance.
  • Provides clerical support to the Service Coordinator to include filing; creation and duplication of flyers utilizing computer and printer; updating of lobby easel and/or bulletin boards; maintenance of monthly calendar; contacting providers of benefits and services to request additional supplies of forms and brochures; and maintenance of the resident resource area and resource binder.
  • Perform other duties as assigned.
  • High School diploma or equivalent.
  • Two years' experience in a clerical setting, or an equivalent combination of education and experience.
  • Excellent relational skills with polite and courteous demeanor toward staff, clients, and visitors.
  • Ability to remain calm in stressful situations.
  • Able to work effectively with culturally diverse populations.
  • Basic understanding of clerical procedures and systems such as managing Outlook calendar, email, and recordkeeping.
  • Ability to act with discretion, tact, and professionalism in all situations.
  • Requires the ability to utilize computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required. Other Microsoft Office application knowledge, such as Word, Excel, PowerPoint, Skype, and OneDrive.
  • Health/Dental/Vision
  • Vacation/sick/holiday pay
  • 403(b) Retirement Plan with a discretionary employer contribution
  • Tuition Advancement
  • Paid Parental Leave
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