Service Coordination Manager
About The Position
Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air systems in the US. Our design philosophy of simplicity reliability and efficiency provides a solid, demonstrable value proposition for our sales force which has led to our strong market share growth year over year. We have developed a detailed sales approach which provides our sale force with a proactive toolbox of customer focused techniques that showcase our expertise in system design and optimization. In addition our reputation for quality and longevity leads to solid long term customer relationships. To learn more about Kaeser, visit our website at us.kaeser.com [//us.kaeser.com], and for a sneak peek into what it's like being a part of the Kaeser Family, view this video. We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Service Coordination Manager for our Fredericksburg location. Job Description The selected candidate will: Oversee and assist with the hiring, training and performance of Service Scheduling Coordinators. Be responsible for overall contact with branch technicians and customers for the scheduling of preventative maintenance and emergency repair services. Be responsible for successful implementation of various scheduling software products and other products as determined necessary. Be responsible for increasing technician utilization, margin and revenue growth. Be responsible for all documentation related to scheduled service.
Requirements
- Bachelor's Degree required.
- Good communication skills/phone skills required.
- Computer skills, including proficiency in Google Workspace.
- Regular physical attendance at worksite.
Nice To Haves
- SAP experience preferred.
Responsibilities
- Oversee and assist with the hiring, training and performance of Service Scheduling Coordinators.
- Be responsible for overall contact with branch technicians and customers for the scheduling of preventative maintenance and emergency repair services.
- Be responsible for successful implementation of various scheduling software products and other products as determined necessary.
- Be responsible for increasing technician utilization, margin and revenue growth.
- Be responsible for all documentation related to scheduled service.
Benefits
- competitive salary
- excellent benefit package including Profit Sharing and 401(k) Plan
- on-site exercise facility
- free exercise classes
- health and wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
