Service Contracts Admin

Philips • Nashville, TN

3d • $21 - $34 • Onsite

About The Position

The Service Contracts Administrator will utilize the foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle. Your role: Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle. Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals. Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others. Resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties. Utilize multiple Salesforce platforms, SAP, Power BI, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.

Requirements

• You’ve acquired 2+ years of sales support experience.
• Your skills include intermediate to advanced skills in MS Office (including experience using VLOOKUP and pivot and SAP systems tables).
• You have at least a high school diploma.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
• You are experienced in and passionate about conducting research, with a strong focus on contract-related analysis and documentation.

Nice To Haves

• experience working with Salesforce.

Responsibilities

• Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies.
• Confirm accuracy and a valid path to cash throughout the contract lifecycle.
• Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers.
• Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.
• Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business.
• Lead or participate in projects for continuous improvement while modeling and coaching others.
• Resolve customer entitlement issues related to service contract processing errors.
• Escalate issues to management as needed and perform other assigned duties.
• Utilize multiple Salesforce platforms, SAP, Power BI, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests.
• Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees