Service Contract Specialist

CDW • Vernon Hills, IL

136d • $62,000 - $97,200

About The Position

The Service Contract Specialist serves as a project manager of the services contracting process, by reviewing and verifying the business and legal aspects of Statements of Work (SOWs) and other contracts for risk, compliance, scope and other components. They work closely with stakeholders in business units within CDW to obtain appropriate input approvals; they also interact with third-party service providers to obtain project scope, pricing and other details and to advise them of compliance and risk information. As a business leader, they provide training, guidance, and overall knowledge transfer to the CDW sales teams with respect to the contracting of services.

Requirements

• Bachelor's Degree
• 2 years applicable business experience
• Strong analytical skills with ability to recognize both business and legal risks and opportunities
• Ability to perform independently at a high level with minimal oversight
• Excellent communications skills, both oral and written using a variety of styles and techniques appropriate to the audience
• Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
• Solid attention to detail with a penchant for accuracy
• Ability to multi-task, perform well under tight time constraints, meet hard deadlines, and respond quickly to emergent issues
• Diplomatic and professional approach to business contacts
• Proficiency with PC; command of MS Word, Excel, Adobe Acrobat, and Outlook
• Ability to maintain concentrated focus on details to spot discrepancies and anomalies in contract documentation
• Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings and client sites

Nice To Haves

• 3 years of experience in the field of professional services or other applicable information technology practice areas
• Background and relevant experience working directly in editing, journalism, technical writing, contract drafting, law, and/or information technology
• Experience with contract management software or other contract management workflow tools, such as SharePoint and Emptoris

Responsibilities

• Draft, review, negotiate, and edit SOWs and other contract documents, with special attention to potential legal and business risk factors for the company.
• Provide guidance by customizing, rewriting or editing written SOW content, submitted by stakeholders, to fit the specific project at hand.
• Ensure all appropriate approvals are obtained and issues are addressed by coordinating stakeholder input from CDW, partner, and end-user customer.
• Organize communications between all parties, maintaining an unobstructed information stream and workflow while preventing inappropriate disclosure of sensitive information.
• Maintain all SOW records and documentation in the appropriate content/document management systems.
• Identify gaps in standard template language required for company-wide use and create said language templates.
• Document business and review processes and policies, developing detailed instructions and guidance for various service contracts.
• Assist in updating department playbooks and wiki resources with improved processes.
• Oversee created contracts with all parties from draft through to execution.
• Create customer- and provider-facing documents by analyzing submitted written scope for compliance, comprehensiveness, and feasibility.
• Conduct initial negotiations with customers and service providers on behalf of CDW.
• Serve as liaison to all stakeholders by assisting with process issues, training, and developing tools and language to capture important components of agreements and transactions.
• Ensure that SOW services sales entered through CDW sales ordering tools are associated with the appropriate Master or 'one-off' base contract vehicle.
• Provide effective communication to key stakeholders, assist stakeholders in expressing their needs, and manage information flow.
• Oversee contracting process and provide guidance and coordination for all stakeholders.
• Maintain high levels of customer satisfaction via fast, accurate, and professional contract creation.
• Drive sales by demonstrating subject matter expertise across the entire services contracting business unit.
• Assist sales teams by advising on contract SOWs, terms and conditions and related content areas.
• Mitigate the risk of service sales by spotting potential legal, business, and compliance issues.
• Build strong relationships with key coworkers and outside personnel.
• Provide services contract training to sales, services teams, and management.
• Perform various administrative, support, auditing, project-related and other work, assigned on an as needed basis.

Benefits

• Pay range: $62,000-97,200 depending on experience and skill set
• Benefits overview available at https://cdw.benefit-info.com/

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree