Service Consultant

Hyundai Motor America • Norwood, MA

99d • $75,000 - $125,000

About The Position

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Requirements

• High School education.
• 1-3 years of experience in a similar role.
• Hyundai / Kia / Genesis experience required.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates for services and repairs.
• Write repair orders.
• Maintain customer records.
• Act as a communicator and liaison between the customer and technician.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees