ASM

Gettel Automotive Group•Ocala, FL

27d•Onsite

About The Position

BMW of Ocala is in need of a Service Consultant/Advisor. One of the best dealership pay plans in the area. Minimum 2yrs experience in hospitality preferred. Great opportunity for one to find a career path and earn a great living. Very productive luxury brand repair facility and a professional environment with plenty of growth potential in a growing community. We are a Global Award-Winning dealership in Customer Care and are looking for the right person to add to our team. Benefits. Drug Free Workplace At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Requirements

Professional appearance
Excellent communication
Organizational skills- attention to detail and accuracy on paperwork
the ability to multitask
A true passion for serving guests Most importantly follow GAMG s reception and active delivery process.

Nice To Haves

Minimum 2yrs experience in hospitality preferred.

Responsibilities

Know your appointments for the day.
Have your preprinted work orders and other documents prepared the night before the appointment date.
Call all missed appointments from the prior day to reschedule.
Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership
Call customers from service marketing lists that are potential customers.
Provide clear documentation on work orders for technicians.
Provide clear and accurate invoicing for customers, warranty and internal ROs.
Present customers with factory maintenance needs.
Recommend the items documented on the multi-point inspection.
Pro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM
Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.
Follow 10-5-First-Last rule.
10 Foot Rule - Recognize that a customer is within your workspace.
5 Foot Rule - Have contact with the customer.
First: Be the first person to speak
Last: Be the last person to speak
Smile and portray a positive attitude and happy demeanor.
Deliver vehicle by promise time, contact customer in advance if the original promised time cannot be met.
Answer phones and return calls in a timely manner.
Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.
Review special order parts status with parts department and make call as necessary.
Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. That will include:
Activities from the prior days sales and gross
Calls made to develop new business
Appointments for the next day