Service Concierge

Penske Automotive Group • Santa Ana, CA

8d • $18 - $20

About The Position

Crevier BMW, a Penske Automotive Group dealership, is looking for a
knowledgeable and friendly Service Concierge to join our dealership team and
deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive
workplace that promotes excellence and achievement, and we aim to deliver the
very best experience possible to our customers. We are looking for dedicated and
motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you
have the opportunity to make a positive impact on our organization and customers
every day. As a Service Concierge, you will support the service department by
assisting customers with courtesy loaner and rental vehicles, as well as
processing payments in a timely, friendly, and professional manner.

Pay for this position is $18 - $20 per hour.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Strong mathematical and analytical skills relevant to calculating, processing, and reconciling customer invoices, payments, and dealership deposits.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.
• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization
• High school diploma or the equivalent.
• Works evening, weekend, and holiday hours as required.

Nice To Haves

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Ensure our customers have a world-class service experience--greet customers in a professional and friendly manner, assist in maintaining the loaner vehicle inventory, and process service payments efficiently and accurately.
• Ensure loaner and rental vehicles are checked out and returned according to company, third party, and manufacturer policies. Maintain proper documentation and monitor vehicle condition and availability.
• Establish and maintain good working relationships with all dealership departments to ensure a smooth customer experience from arrival to departure.
• Accurately receive and record cash, check, and credit card payments, issue refunds as directed, reconcile and deposit funds, and file all associated paperwork. Charge appropriately for any damage, tickets, or tolls associated with loaner vehicles, and ensure compliance with local, state, and federal requirements.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED