Service Concierge

Foreign Affairs Auto • West Palm Beach, FL

90d • $65,000 - $70,000

About The Position

Come & join our award-winning service team. We have proudly earned the highest customer ratings of any independent repair shop in South Florida and this only made possible by the people who work with us! Do you thrive on hospitality, urgency, and taking care of people? We're growing our dream company and looking for team members who share our customer-first mindset. Whether you’re an industry veteran looking for a role with less daily pressure or someone eager to grow into a Service Advisor position, this opportunity offers the best of both worlds — a chance to serve customers, support Advisors, and be part of a high-performing team.

Requirements

• At least 2 years of hospitality or customer service experience.
• Strong communicator — phone, text, email, and in-person.
• Tech-friendly (messaging, scheduling, software tools; training provided).
• Thrives in a fast-paced, urgency-driven environment.

Nice To Haves

• People-person is a must.
• Shared belief in making a customer, not just a sale.

Responsibilities

• Handle incoming calls with urgency and convert inquiries into booked appointments.
• Manage all digital communication (texts, updates, status messages) to keep customers informed and engaged.
• Perform detailed vehicle check-in inspections including photos, mileage, and condition.
• Call back customers on declined services to maximize approvals and strengthen retention.
• Submit extended warranty claims accurately and follow up until approved.
• Support Service Advisors as backup when they are out on PTO, overflow, or during peak demand.
• Coordinate vehicle delivery and transportation logistics to ensure smooth customer handoffs.
• Uphold the Foreign Affairs Standard: urgency, clear communication, and extraordinary customer care.

Benefits

• Top Pay Plan that blends stability with performance bonuses.
• Amazing Company Culture.
• Very Busy Shop serving 4,000+ European Cars / Year.
• No Weekend Hours.
• 100% Company Paid Health Insurance.
• Paid Vacation.
• Paid Holidays.
• Paid Ongoing Personal & Professional Development Training.
• M-F 8AM to 5PM Work Schedule.
• Recognized by Ratchet+Wrench Magazine as Best Workplaces Award.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level