Service Concierge Porter

Johnson RV • Medford, OR

103d

About The Position

The position involves performing orientation walk-throughs for all RVs sold at the time of the customer's delivery day. The individual will educate customers on how to operate and use their new RV, answer any questions during the walk-through process, and direct them to the proper advisor for further inquiries. The role serves as the contact point for customers on their delivery day, ensuring they have all the necessary information and support. After the orientation, the individual will guide the customer through the proper departments and prepare the RV for transit.

Requirements

• Prior customer service skills are a plus.
• Prior role or training in problem-solving skills is a plus.
• Prior training in communication is a plus.
• Proven ability to train and educate people.

Nice To Haves

• Ability to set and meet goals.
• Meticulous attention to detail.
• High degree of problem-solving skills.
• Strong interpersonal skills and ability to get along with diverse personalities.
• Tactful and mature demeanor.
• Decisive with the ability to recognize and support the organization's preferences and priorities.
• Strong written and verbal communication skills.
• Results-oriented with the ability to balance other business considerations.

Responsibilities

• Perform orientation on all makes and models of RVs on the day of customer delivery.
• Educate customers on how to operate their new RV within two hours.
• Notify the delivery coordinator of any issues that may arise during the walk-through.
• Create and maintain a safe work environment that meets all requirements.
• Maintain a high standard of customer service throughout the delivery process.
• Demonstrate corporate values in action within the department and organization.
• Set up the red-carpet display and unit before the customer arrives for delivery.
• Review all 'Due Bill' items and promises made to the customer to ensure completion before the delivery date.
• Assist in transporting RVs on the lot when there are no delivery dates set.

What This Job Offers

• Number of Employees: 101-250 employees