Service Concierge/Cashier

Braman Motors Inc•Miami, FL

7d•$17

About The Position

The Concierge in the Service Department is responsible for providing exceptional customer service to clients, assisting with service inquiries, scheduling appointments, and ensuring a smooth and efficient experience throughout their visit. This role is key in maintaining customer satisfaction by addressing needs, facilitating communication, and supporting the service department team. Automotive Service Cashier: Soft skills such as excellent communication, problem-solving, and time management abilities are also crucial, as they enable the cashier department to effectively interact with customers, resolve issues, and manage multiple tasks simultaneously. Applicant will be trained for key technical skills including proficiency in point-of-sale systems, knowledge of automotive repair procedures, and understanding of payment processing and insurance claims.

Requirements

High school diploma or equivalent.
Previous customer service experience preferred.
Strong communication and interpersonal skills.
Ability to multitask and manage a variety of customer needs in a fast-paced environment.
Basic knowledge of automotive services and products is a plus.
Strong attention to detail and organizational skills.
Ability to work effectively with different teams and departments.

Responsibilities

Greet customers warmly as they arrive and assist them with any service-related inquiries.
Provide detailed information about the services offered, including pricing, wait times, and available options.
Address customer concerns and questions, ensuring a high level of satisfaction with the service process.
Schedule service appointments for customers and ensure all necessary information is gathered.
Coordinate with service advisors and technicians to ensure smooth operations and timely service completion.
Follow up with customers to confirm appointments, provide updates, or reschedule if necessary.
Serve as the point of contact between customers and the service department, providing timely updates on vehicle status or service progress.
Communicate effectively with other departments to ensure an organized workflow and a positive customer experience.
Assist customers with any special requests, such as vehicle delivery instructions or explaining service packages.
Help customers with any follow-up questions or concerns after service is completed, ensuring they are fully satisfied with the experience.
Maintain accurate records of customer interactions and service appointments.
Assist in preparing invoices, processing payments, and handling other administrative duties as needed.