Service Clerk, Hvy

Altorfer CAT•Davenport, IA

1d•Onsite

About The Position

The purpose of this position is to support the Davenport Heavy Construction Service Department Staff with day-to-day activity to maintain an efficient work process. The position is also critical in supporting customers’ needs within the service department and store level.

Requirements

Minimum of 2 years of experience as an executive assistant or previous accounting/payroll experience required.
Ability to read/ interpret documents such as service literature and procedure manuals.
Knowledge of how to write and complete routine reports and correspondence forms.
Must be able to handle general math to calculate figures and amounts, basic statistical reports and knowledge of how to draw and interpret bar graphs.
Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required.
Ability to handle and problem solve service issues that might occur in a professional manner.
Excellent communication skills (verbal and written) and customer service skills are needed creative
Must be team oriented and willing to adapt to change.
Willingness to work overtime as needed.
High School Diploma or equivalent is required.
Must have a valid driver’s license (Motor Vehicle Report will be performed on final candidate)

Responsibilities

Review expense books, credit card receipts, training expenses, benefit expenses, accident forms and follow-up, and completes these forms for service manager approval.
Assists field and shop supervisors with job schedules, job openings, proper tax codes, repair progress, job review, work order notes, service report review, and invoicing.
Also assists with work-in-progress review, credit returns, Reman cores, expense issues relating to daily activity in Service Office.
Obtains backup material for warranty and policy reference material, as well as flat rates, standard jobs, and CSA pricing and scheduling.
Perform back-up duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
Provide admin support to service staff as needed.
An additional role would include lube truck technician dispatching.
Other duties as assigned