Service Centre Manager

Monash • Clayton, NC

8d

About The Position

We are seeking an experienced and motivated IT Service Centre Manager to lead a team of IT support professionals delivering high-quality front-line IT services to a diverse university client base. This role is responsible for managing desktop support services across multiple locations, working closely with the Service Desk and core eSolutions capabilities. You will play a key role in ensuring complex client needs are met through best-practice service delivery, strong client relationships, and the effective use of core IT services. With a strong focus on collaboration and continuous improvement, this secondment offers the opportunity to contribute to major change initiatives, influence service design, and lead teams through evolving technology and service environments.

Requirements

• A proven track record in managing IT support service delivery
• The ability to build trusted relationships with clients and stakeholders
• Experience leading and developing teams across multiple locations
• A continuous improvement mindset and comfort working through change
• Strong organisational skills and the ability to perform under pressure

Responsibilities

• Lead and coordinate second-level Desktop Support services across multiple locations
• Manage and develop IT Service Centre staff, including workload allocation and performance
• Provide specialist IT advice and support to business units
• Build strong, effective client relationships and act as a key escalation point
• Ensure timely resolution of escalated desktop issues
• Monitor and report on team performance and service outcomes
• Drive process improvement and continuous service enhancement
• Coordinate client implementation of IT system and service changes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed