Service Center Systems Administrator II

BAE Systems Plc•Columbia, SC

47d•$63,662 - $108,225•Onsite

About The Position

We have a new, excellent opportunity for an Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.S. Attorneys. The primary scope of duties include: Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices. Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment. We are looking for qualified individuals who are willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; however it is a wonderful growth opportunity for someone who also craves working alongside some of our best and brightest network technology professionals. SECURITY CLEARANCE: Due to the nature of this customer, the position will require either already possessing a government security clearance or the ability to obtain one.

Requirements

6 years IT customer support experience in a Windows Active Directory environment of a similar size and scope to the EOUSA requirement; (OR)
6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; (AND)
Minimum 2 years IT customer support experience.
Microsoft Technology Associate (MTA) IT Infrastructure certification
Solid working knowledge of SolarWinds application, networks, servers, and other desktop applications.
Ability to multitask while monitoring and working through issues on both phone calls and emails.
Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments.
Knowledge and experience monitoring, supporting and utilizing enterprise management. applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.
Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software.
Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly.
Ability to monitor systems for potential problems and resolve issues promptly.
Ability to monitor systems and activities to ensure compliance with enterprise-wide standards.
Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.
Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.
Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.
Knowledge and experience with the following: Userlock Airwatch Cloud CommVault CloudStorage (Panzura & CTERA) SCCM (MECM) Quarantine VDI / VMWare Horizon Solarwinds VRTX BigFix Trellix Cisco AnyConnect Exchange Admin Center ProofPoint Printer Configuration Aruba Airwave Aruba Clearpass SPDR Splunk vSphere Networking / Switch Commands

Nice To Haves

A current / active Secret or Top Secret clearance is desired.

Responsibilities

Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.
Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.
Perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
Manage and perform enterprise-wide upgrades and changes systematically and regularly.
Monitor systems for potential problems and resolve issues promptly.
Monitor systems and activities to ensure compliance with enterprise-wide standards.
Manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.
Perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.
Supporting steady-state systems Backup, Restore, and Recovery procedures.

Benefits

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
a legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental, military, bereavement, and any applicable federal and state sick leave
Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards.
Other incentives may be available based on position level and/or job specifics.