Service Center Support 5

Enlyte

5h•Remote

About The Position

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. This is a part-time (up to 20 hours a week) work-from-home position. The overall purpose of this role is to act as a Return-to-Work Specialist, facilitating the safe and timely return of disabled employees to their jobs with their employers. This role involves interaction with employers and workers throughout the return-to-work process, promoting overall employee wellbeing.

Requirements

Two years experience providing return to work support for employees including return-to-work plan development or case management, implementation of plan and follow up
Two years experience in customer service or account management, ideally working directly with employers
Return to work certification or the ability to obtain certification within two years of start of role
High school diploma or equivalent required

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provide vocational assistance such as return-to-work follow-up
Provide information about employer, regional and national benefits and general administrative activities to determine employee eligibility and set up cases
Perform case management using an interactive process to collaborate with employers and employees
Utilize motivational interviewing techniques with workers
Be responsible for initial contact and case set up and subsequent contact through one month after return to work
Tailor support activities for each worker based on their limitations and restrictions and essential job functions, recovery and return to work date
Determine eligibility for internal programs (Pregnancy, ADA, STD)
Provide connection to support resources such as Social Determinates of Health (SDOH) resources, EAP, local and federal programs
Document activities and provide information about workers in reports
Keep workers informed and communicate with employers about restrictions
Audit case records for accuracy and timeliness