Service Center Supervisor of Medical Equipment

Rotech Healthcare Inc.•Roanoke, VA

About The Position

Are you an experienced leader with a background in warehouse operations and technical repair teams? Join our Transfill Division as a Service Center Supervisor, where you’ll oversee daily operations including high-pressure oxygen tank filling, equipment repair, and team management. This role is ideal for someone who thrives in a fast-paced, regulated environment and enjoys leading cross-functional teams to deliver high-quality service.

Requirements

Proven experience managing warehouse operations and technical repair teams
Strong understanding of medical equipment handling and maintenance
Familiarity with regulatory compliance in healthcare or logistics environments
Excellent leadership, communication, and organizational skills
Ability to train, motivate, and develop a high-performing team
Completion of a company-wide background check
Drug screening, if applicable to the position
A valid driver’s license in your state of residence with a clean driving record (required if driving is part of the role)
Bachelor’s degree in Business or a related field, or equivalent experience in Home Medical Equipment (HME), Home Health, or business operations
Communicate effectively in English, both verbally and in writing, with staff and leadership
Navigate and apply FDA, DOT, OSHA, and other relevant regulations
Demonstrate professionalism, helpfulness, and a positive attitude
Interpret and act on instructions across various communication formats
Apply knowledge of DME/HME operations and terminology
Handle sensitive information with discretion and confidentiality
Manage multiple tasks with attention to detail
Stay organized, self-motivated, and solve problems independently
Lead and collaborate effectively within a team environment
Operate and understand durable medical equipment
Use email and internet for communication and research
Navigate Microsoft Office applications (Word, Excel, Outlook)
Operate standard office equipment (fax, copier, printer, phone, computer)
Demonstrate proper procedures for loading, unloading, and securing cargo
Troubleshoot and perform basic repairs on medical equipment
Bending and lifting tanks and equipment up to 50 lbs
Close visual work with small print on screens and paperwork
Sitting, walking, standing, talking, and listening throughout the day
Driving a company vehicle as part of daily operations

Nice To Haves

Experience managing Durable Medical Equipment (DME) operations
Background in medical gases manufacturing and familiarity with Current Good Manufacturing Practices (cGMP)
At least three years of experience in the Home Health industry
Valid Commercial Driver’s License (CDL) with HazMat and Air Brake endorsements, or the ability to obtain one
Occasional light lifting for inventory or office supplies
Potential exposure to contagious pathogens during patient and equipment contact

Responsibilities

Lead and manage a team of Transfill Technicians, Drivers, and Repair Technicians
Oversee daily warehouse operations including equipment filling, inventory control, and workflow efficiency
Train staff on equipment handling, safety protocols, customer service, and compliance procedures
Hire, evaluate, and develop team members; conduct annual performance reviews and set goals
Monitor and manage operational expenses to align with budget targets
Ensure compliance with all applicable FDA, DOT, OSHA, FMCSA, BOP, and DOH regulations
Maintain accurate documentation and update operational manuals and procedures
Coordinate with senior and corporate leadership to align local operations with company goals
Safeguard company assets and ensure proper maintenance of equipment and vehicles
Represent the company at local and regional meetings and trade shows
Take proactive action on inspection reports and regulatory recommendations
Perform other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations