Full-Time Service Center Specialist

Access Community Credit Union•Amarillo, TX

1d•Onsite

About The Position

Our Service Center Specialists provide high-quality service and support to members by phone, resolving routine requests and complex issues that require research and problem-solving. This role supports electronic and payment channels (including mobile and online banking), researches account activity, processes common transactions, and documents member interactions. A focus on achieving one-call resolution is essential, as Service Center Specialists are expected to take ownership of each member’s needs and ensure their concerns are fully addressed. You will play a key part in building long-term member relationships while upholding the mission and service standards of ACCU. If you enjoy helping people and thrive in a service-focused environment, we encourage you to apply and become part of our ACCU team.

Requirements

High school diploma or equivalent required
Excellent interpersonal, written, and verbal communication skills; strong listening skills and ability to ask effective, probing questions.
Strong work ethic and ability to manage multiple priorities in a fast-paced environment.
Professional, friendly phone presence; ability to build rapport and provide a positive member experience.
Ability to learn and navigate new software and systems quickly.

Nice To Haves

Experience in a financial institution, credit union, or banking environment preferred.
Demonstrated success in consultative selling/cross-selling in a service role.
Bilingual a plus