Service Center Specialist

Plymouth Rock Assurance • Boston, MA

2d • $55,000 - $73,000

About The Position

As a Service Center Specialist, you will be the voice of our organization
supporting and retaining personal lines customers on behalf of our independent
agency partners. You will deliver exceptional service, provide trusted guidance,
and serve as a subject matter expert in Auto, Homeowners, and Umbrella coverage
while helping customers protect what matters most. This is a great opportunity
for a driven, customer-focused professional who thrives in a fast-paced
environment and enjoys combining service excellence with sales success.

Requirements

• Active Property & Casualty (P&C) license required
• Strong communication, listening, and problem-solving skills
• Ability to multitask in a fast-paced, high-volume environment
• Attention to detail and strong organizational skills
• 1–3 years of insurance or related experience preferred

Nice To Haves

• Sales experience preferred
• Bachelor’s degree preferred

Responsibilities

• Serve as a trusted advisor to customers and agents, answering questions on coverage, billing, premiums, and policy changes
• Quote, recommend, and sell personal lines products to new and existing clients
• Conduct proactive renewal reviews and identify coverage gaps
• Resolve underwriting and policy issues with sound judgment
• Deliver first-call resolution and an outstanding customer experience
• Accurately update policy information across multiple systems
• Manage a high volume of inbound and outbound calls with professionalism and efficiency
• Collaborate with teammates to exceed service and sales goals

Benefits

• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote professional development
• Convenient locations and pre-tax commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level