Service Center Representative - Azalea Orthopedics
About The Position
In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed: · Above-average attention to details and accuracy when recording patient information. · Electronically record the necessary data needed for entering new patients into the practice management system accurately. · Schedule patients accurately and appropriately on physician’s schedule. · Respond to incoming faxed referrals by calling and scheduling patients in the practice management system. · Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy. · Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals. · Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner. · Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients. · Maintains patient privacy. · Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.
Requirements
- Excellent telephone and customer service skills required
- Strong written, oral and interpersonal communication skills required
Nice To Haves
- 1 year of experience in Healthcare preferred (familiarity with medical terminology)
- 1 year of medical scheduling experience preferred
Responsibilities
- Recording patient information
- Entering new patients into the practice management system
- Scheduling patients
- Responding to incoming faxed referrals
- Scheduling worker’s compensation referrals
- Obtaining necessary referral and/or authorizations for scheduled appointments
- Answering incoming calls
- Maintaining patient privacy
- Communicating with physicians, PA’s, NP’s, clinical staff, and supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
